Frequently Asked Questions

Which areas are currently being serviced?

Delivery is available for pan India. You can place your order from anywhere in the world and get your orders sent or delivered to 8000+ pincodes in India. Our team has worked relentlessly to help you send your orders to all locations in India. We are happy to bring you this service where you can order food items for yourself or send food gifts to your friends and family in India.

When can I expect delivery once I place order online?

For delivery locations within Mumbai, Thane and Navi Mumbai, orders are delivered same day or next business day. For delivery locations outside Mumbai, orders are usually dispatched either same day or next day. You will receive tracking information for your order as soon as your order is dispatched.
In rare circumstances, some items in your order may not be readily available due to circumstances beyond our control. You will receive timely updates about your order status. You can always reach us if you have any question or concern regarding your delivery date.

Can I send chocolates, sweets and dry fruits to more than 1 location without stepping out of my home?

Yes, you can send chocolate gifts, sweets or sweet gifts and dry fruit gifts online from the comfort of your home or office to many individual locations in India. There is no extra charge for this service. Once you have selected the item you wish to send to your friends and family, you can share their contact information in an excel sheet. Your order will be sent out to all the locations given to us. You will receive a tracking sheet with all the tracking details which will be periodically updated as your order gets receieved in the indiviual locations.

Are my gifts indiviually gift wrapped for each location and a personal message card placed on them?

Yes, for each location your gifts will be gift wrapped and a personal message card with your message will be placed on each of them.

What are the days of delivery?

Within Mumbai, orders are delivered from Monday to Saturday. Outside Mumbai, orders are delivered by our courier partners from Monday to Saturday except for certain national and regional holidays.

Can I send my dry fruit, chocolate and sweet gifts or any item from your website from out of India to my family?

Yes, you can definitely place your order from out of India and send chocolates, sweets and dry fruits or any items you wish to send to your family or friends in India.

How to order wedding or engagement sweets or chocolate hampers online on SnakTime?

You can choose from a variety of options for wedding return gifts including chocolate gift hampers, dry fruit hampers and engagement sweets. Order process is simple with delivery available to 8000+ locations. With simple and easy steps you can send dry fruit, chocolate or sweet gifts to 8000+ pincodes in India. Your gifts are giftwrapped and a card with your personal message is placed on each gift. Once your order is dispatched, you will recieve the tracking details of all the orders sent. There is no additional charge for this service.

What if I am not satisfied with my purchase?

We strive to bring you the best products. In case there is a problem with your purchase, feel free to send us an email from the Contact Us page and we will be happy to help you. Also, please review our return policy.

Is it safe to order online?

Our website uses https protocol which encrypts all the data exchanged between our website and your computer/mobile/tablet. Your payment information is handled by ccAvenue which is South Asia's largest payment gateway and is highly secure. So shop online on our website without any doubt or fear. You WILL receive your order. You can read reviews from our existing customers on Google.

Which payment methods do you accept?

We accept Credit Card, Debit Card, Net Banking, Cash Card, Wallet and Mobile Payment. We use CCAvenue as our secure payment gateway. Cash On Delivery option is available in Mumbai.

Do you have a phone number I can call for help?

During office hours, you can call us / send WhatsApp message to +91 8928008370. You can also use the form on contact us page to reach us. We will reply promptly.

Do you provide a GST invoice for my order?

Yes, absolutely! We do provide GST invoice for your order. Kindly share your GSTIN number along with your company details with us while placing your order. You can reach out to us and request a GST invoice from us for your order.

How do I order items from your website?

Ordering on our website is very easy. Just follow the steps below to get items delivered to your home:
  1. Select items and add them to your cart.
  2. Click Proceed To Checkout button.
  3. You can either create an account with us or check out as a Guest.
  4. Next, Enter your delivery address.
  5. If the item is a gift, please select the gift option. That will ensure that your gift is giftwrapped and a card with your message is placed on your gift. There is no additional charge.
  6. Choose payment method and give payment information and verify your order details to complete the order.
  7. You will receive a SMS and an email from us when your order is placed successfully.

How do I send gifts to my loved ones from your website?

We offer the best gifting solutions across the web. Our selection of finest quality products and best prices is guaranteed to make you happy.
  1. Select items for gifting and add them to your cart.
  2. From Cart page, you can click on the Proceed To Checkout button
  3. From the Login page, you can either create an account with us or login as Guest
  4. Enter the address for delivery
  5. For gifting, please click on "This is Gift" checkbox and enter your gift message.
  6. Make payment with our online payment solutions.
  7. You will receive an order confirmation SMS and email from us.
  8. Your gift will be gift wrapped with a card and sent to your party.

Why should I buy from you?

For three simple reasons:
  1. We offer the best quality products at best price.
  2. You can get products delivered to your door step.
  3. We help you save time, as we do all the hard work for you, which helps you spend more time with the people you care for the most.