Frequently Asked Questions

Which areas are currently being serviced?

We normally deliver all over India. Please note that due to covid-19, we are checking each address with our courier partners to confirm that delivery is available at the address before dispatching orders. However in rare circumstances, the courier may not be able to deliver your order due to lockdown imposed by the local authorities or staff unavailability. You may need to pick up the order from the courier office in that case.

How much are delivery charges?

Within Mumbai, there is flat delivery charge of Rs 50 for order total of Rs 700 and above. Outside Mumbai, courier charges apply. Charges are based on total weight of your parcel.

When can I expect delivery once I place order online?

Please note that due to covid-19, delivery is taking longer than usual.

For delivery addresses within Mumbai, orders are usually delivered same day or next business day. For delivery addresses outside Mumbai, orders are usually dispatched in 1-2 business days. We will send you tracking information so that you can track status of your order.

In rare circumstances, some items in your order may not be readily available due to circumstances beyond our control. In such cases, we will inform you that your order has been delayed and try our best to deliver your order as early as possible.

You can always contact us if you have any question or concern regarding your delivery date.

What are the days of delivery?

Within Mumbai, orders are delivered from Monday to Saturday. Outside Mumbai, orders are delivered by our courier partners from Monday to Saturday except for certain national and regional holidays.

What if I am not satisfied with my purchase?

We strive to bring you the best products. In case there is a problem with your purchase, feel free to send us an email from the Contact Us page and we will be happy to help you. Also, please review our return policy.

Is it safe to order online?

Our website uses https protocol which encrypts all the data exchanged between our website and your computer/mobile/tablet. Your payment information is handled by ccAvenue which is South Asia's largest payment gateway and is highly secure. So shop online on our website without any doubt or fear. You WILL receive your order. You can read reviews from our existing customers on Google.

Which payment methods do you accept?

We accept Credit Card, Debit Card, Net Banking, Cash Card, Wallet and Mobile Payment. We use CCAvenue as our secure payment gateway. Cash On Delivery option is available in Mumbai.

Do you have a phone number I can call for help?

During office hours, you can call us / send WhatsApp message to the phone number displayed at the bottom. You can always use the form on contact us page to reach us. We will reply promptly.

How do I order items from your website?

Ordering on our website is very easy. Just follow the steps below to get items delivered to your home:
  1. Select items and add them to your cart.
  2. Click Proceed To Checkout button.
  3. You can either create an account with us or check out as a Guest.
  4. Next, Enter your delivery address.
  5. If the item is a gift, please select the gift option. That will ensure that your gift is giftwrapped and a tag with your message is placed on the gift. There is no additional charge.
  6. Choose payment method and give payment information and verify your order details to complete the order.
  7. You will receive a SMS and an email from us when your order is placed successfully.

How do I send gifts to my loved ones from your website?

We offer the best gifting solutions across the web. Our selection of finest quality products and best prices is guaranteed to make you happy.
  1. Select items for gifting and add them to your cart.
  2. From Cart page, you can click on the Proceed To Checkout button
  3. From the Login page, you can either create an account with us or login as Guest
  4. You can then enter the address for delivery
  5. For gifting, you can click on "This is Gift" checkbox and enter your message.
  6. Please make payment with our online payment solutions.
  7. You will receive an order confirmation SMS and email from us.
  8. Your gift will be gift wrapped with a card and sent to your party.

Why should I buy from you?

For three simple reasons:
  1. We offer the best quality products at best price.
  2. You can get products delivered to your door step.
  3. You get more time to spend with your loved ones.